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Privacy Policy / Terms & Conditions

 Privacy Policy Agreement

 

 

This Privacy Policy governs the manner in which Ultra RV Products collects, uses, maintains and discloses information collected from users (each, a "User") of the www.ultrarvproducts.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Ultra RV Products. We reserve the right to cancel any order at any time for any reason. We reserve the right to refuse business to anyone.

 

Flat Rate Shipping

 

This offer only applies to orders shipped within the US lower 48 states. This offer excludes Hawaii, Alaska, any islands or International shipments.

 

 Returns, Refunds, & Exchanges Policy Agreement

 

How to Return an Item


The item must be in its original unused condition to be returned, unless there is a manufacturer defect. The item must be postmarked within 30 days of your purchase date.

  • Please visit the Returns page to request a return authorization and we will respond within 1-2 business days.
  • Follow the instructions in the return authorization e-mail to receive your refund as quickly as possible    
  • Include a copy of the original receipt of purchase and your RGA # written on that sheet.

 

Return Exceptions

 

  • Some items can not be returned if they are opened, unless approved by Rodney W. Brazel Inc.
  • Return must be postmarked within 30 days of receipt of order.
  • Damaged or missing product from order MUST be declared within 30 days of receiving shipment.
  • No returns on electronic downloads (Wiring Diagrams, Service Manuals, Etc.)
  • No returns on electronic components.
  • No returns on modules that have been programmed.
  • No returns allowed on items that have core charge fees.
  • Product that has been worn, used, or altered will not be accepted for return or exchange.
  • Product that has been purchased from our Clearance parts list.
  • Orders totaling less than $25 before shipping fees are not eligible for returns.
  • Freight truck charges are not refundable.
  • Coupon code discounts that are applied at time of checkout will not be refunded to card but we will put that amount as store credit on your account. 
  • Product failure after 1 year. Warranty parts are warrantied from the date of the ORIGINAL part purchase date.

 

Refunds & Core Returns


  • Core return requests must be submitted within 30 days of receiving the part.
  • Please visit the Returns page to request a return authorization and we will respond within 1-2 business days.
  • Follow the instructions in the return authorization e-mail to receive your refund as quickly as possible
  • We will process your refund to your original form of payment within 5 business days of receipt of part.



  • Core Requirements:
    Cores must be returned within 30 days from date of order. If you need additional time to return the core, you must contact us. Cores need to be OEM or equivalent parts. Cores must be in rebuild-able condition. Rebuild-able condition is at the discretion of Rodney W. Brazel Inc. and our Manufacturers. If the core is deemed not rebuildable, the core refund will be denied and Ultra RV Products will give the option to ship back the core at the customers expense or dispose of the core at no charge to the customer.


    Examples of Common Core Denials:
    -Physical damage to part
    -Missing components
    -Burnt or smoke damage
    -Incorrect or non-OEM spec core

Restocking Fee



  • Returns are subject to a 15% restock fee and deduction of return shipping cost if we are supplying the return shipping label. Although uncommon, if the product requires significant re-boxing or re-conditioning, we do reserve the right to deny the returned product and will offer the part back or scrap the part and issue half credit.
  • If order payment is made through PayPal, the processing fee we are charged by PayPal will be deducted from refund amount (5%) as this is non-refundable.
  • Make sure to package the returned product well so as to avoid any additional deductions from your refund amount.
  • EXCEPTIONS: Order error is our fault / Warranty / Cores / Special Circumstances (to be determined by our staff)

    Exchanges


    • Exchanges are not generally performed. If a different part needs to be sent, a new order needs to be created and paid for.
    • Replacement parts for an incorrect order due to our error, will be shipped the same method that the original order was. If you paid for next day air, we would ship next day air, if you opted for the flat rate ground shipping or paid for ground shipping, we would ship it ground for free. If you want to upgrade the shipping method, you may do so but you would be responsible for paying for those shipping charges.

      Warranty


      • All parts offered carry a 1 year / unlimited mileage, parts warranty unless otherwise stated on the product page.
      • Any and all warranty coverage is limited to the cost of the part only. Labor, tow, travel expenses or any other costs incurred due to failure of part(s) is not expressed or implied and will not be covered.
      • Aftermarket products generally carry their own specific warranty. Please contact either the manufacturer or us for assistance.

      Coupons and Discounts

       

      Coupons and Discounts cannot be combined together or with any other offers.

      Personal identification information

       

      We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

      Users may, however, visit our Site anonymously.

      We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, although it may prevent them from engaging in certain Site related activities such as purchasing of products or services.

      Non-Personal identification information

       

      We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

       

      Web browser cookies

       

      Our Site may use "cookies" to enhance User experience. User's web browser places "cookies" on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse "cookies", or to alert you when "cookies" are being sent. If they do so, note that some parts of the Site may not function properly.

       

      How we use collected information



      Ultra RV Products collects and uses Users personal information for the following purposes:

      • To improve customer service
        Your information helps us to more effectively respond to your customer service requests and support needs.
      •  
      • To personalize user experience
        We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
      •  
      • To improve our Site
        We continually strive to improve our website offerings based on the information and feedback we receive from you.
      •  
      • To process transactions
        We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
      •  
      • To administer content, a promotion, survey or other Site feature
        To send Users information they agreed to receive about topics we think will be of interest to them.
      •  
      • To send periodic emails
        The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
      • To send or reply to text messages
        The phone number Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our text messaging, they will receive messages in response to customer questions, or service information they requested, etc. If at any time the User would like to opt-out from receiving future text messages, we include opt-out instructions at the bottom of each text or User may contact us via our website contact form or email. 

      How we protect your information

       

      We have adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

       

      Third party websites


      Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

       

      Changes to this privacy policy

       

      Ultra RV Products has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

       

      Your acceptance of these terms

       

      By using this Site, you signify your acceptance of this policy and terms of service. You also signify that you have read and agree with both our Shipping and Returns policies.  Our Returns Policy states that all items are subject to an up to 15% restocking fee, and we do not refund the original shipping and handling that you paid on the order.  If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. By providing your phone number, you agree to receive text messages from Rodney W. Brazel, Inc. and it subsidiaries. Message and data rates may apply. Message frequency varies. You may opt-out at anytime by replying with "STOP".

       

      Contacting us

       

      If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

      Ultra RV Products

      www.ultrarvproducts.com

      800-417-4559

      support@ultrarvproducts.com