The item must be in its original unused condition to be returned, unless there is a manufacturer defect. The item must be postmarked within 30 days of your purchase date.
Cores must be returned within 30 days from date of order. If you need additional time to return the core, you must contact us. Cores need to be OEM or equivalent parts. Cores must be in rebuild-able condition. Rebuild-able condition is at the discretion of Rodney W. Brazel Inc. and our Manufacturers. If parts are deemed un-rebuild-able, Core charge refund will be denied, and Ultra RV Products will give the option to ship back the core at the customers expense or dispose of Core at no charge to the customer. If the damage is repairable, but does not fall under rebuild-able condition, Rodney W. Brazel Inc. reserves the right to accept the core and may offer a complete or partial refund or deny the core.
Examples of Common Core Denials:
-Physical damage to part
-Burnt or smoke damage
-Incorrect or non-OEM spec core